I cannot. A violation is needed to refund a game.

Can you not refund the game without a violation?

Can you please read the game first. I am sure it is self explanatory, if not then tell me I will explain to you. Don't give him a violation, I would just like the game refunded.

as I say before, I was new here, do you mind to tell me what was happened?

Regardless unintentional/intentional, I think the game should be refunded.